Refund & Return/Exchange Policy – ThreadnThan | Fabric Orders

 ThreadnThan, we ensure every fabric is quality-checked before dispatch. However, due to the nature of fabrics, our policy is smooth to avoid misuse.

• Eligibility for Return/Exchange
  We only accept returns/exchanges if:
  You receive a damaged or defective product caused by us.
  You receive an incorrect product (different from your order).
• Conditions
  A full unboxing video and 2–3 clear photos showing the issue are mandatory.
  Request must be raised within 3 days of delivery via WhatsApp or email.
   Fabric must be unused, unwashed, uncut, and in original packaging.
• Non-Returnable Items
   Change of mind, wrong selection of color, size, or quantity.
   Products purchased during sale/clearance.
   Fabrics that have been cut, stitched, altered, or washed.
•  Process
  1. Contact our support team within 3 days.
  2. Share required video & images for verification.
  3. If approved, we’ll arrange a return pickup or guide you on sending it back.
  4. Upon inspection, exchange/replacement will be sent.
•  Refund

 Refund is only applicable if the replacement product is unavailable.
 Refunds are credited via original payment method within **5–7 business days**.
For COD orders, bank details will be required for refund transfer.

All disputes, claims, or legal matters arising from purchases made with ThreadnThan will be subject to the exclusive jurisdiction of the competent courts located at Karkardooma Court, Delhi, India.

For any order-related concerns, our support team is here to help. In the rare case a matter requires legal resolution, it will be addressed under the jurisdiction of Karkardooma Court, Delhi

Replacement will be delivered within 7 days

Exchange will be delivered within 7 days

Cancellations should be done within 7 days